Frequently Asked Questions
Disclaimers
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Allergen Information: Our home bakery products may contain or come into contact with allergens such as milk, eggs, nuts, wheat, gluten, soy, and others. If you have a food allergy or sensitivity, please inform us before placing an order, and we will do our best to accommodate your needs, but we cannot guarantee the complete absence of allergens in any product.
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Customization and Accuracy: We strive to meet all special requests and order details to the best of our ability, but we cannot guarantee that all customizations (such as decorations, flavors, or specific designs) will be 100% identical to what was requested. Variations may occur.
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Storage: Our products are best consumed within the recommended time-frame. We are not responsible for changes in texture or taste if products are stored improperly or consumed after the suggested time.
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Product Representation: Product images and descriptions on our website or promotional materials are for reference purposes only and may not always represent the exact appearance or color of the final product.
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Photos and Social Media: By ordering from our bakery, you grant us permission to use any photos of your custom orders for promotional purposes on our website and social media channels, unless otherwise requested.
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Refunds and Exchanges: Due to the nature of our products, we do not offer refunds or exchanges on baked goods unless there is an error in your order. If there is an issue with your order, please contact us within 24 hours, and we will work to resolve the matter.
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Limited Liability: Our liability is limited to the cost of the product purchased. We are not responsible for any dissatisfaction, allergic reactions, or issues that occur after the product is picked up. Please ensure to inform us of any allergies or preferences at the time of ordering.
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Limited Equipment and Capacity: Since our bakery operates from a home kitchen, there are limits to the number of orders we can fulfill at one time. We may have to refuse orders during peak times or holidays. Please plan ahead to ensure your order is accepted.